Your tracking page is one of the most-visited pages you own. Most retailers give it away‍

Advanced Branded Tracking puts your brand front and centre on an enhanced tracking page, so you own the post-purchase experience.

What you're after

Turn your tracking page into a marketing channel Every tracking notification is a touchpoint with your customer, and most retailers hand that entire experience to a carrier. Arrive puts you back in front. Dispatched, in transit, out for delivery, delivered. Every update arrives in your voice, with your visual identity.

Solved with MachShip

A tracking page that lives inside your store. Customers check tracking pages more than almost any other page you own and that attention is yours to use, for product recommendations, promotions, loyalty messaging and retargeting. When something goes wrong, the message comes from you, not from a carrier your customer may not recognise.

How it works

A post-purchase experience that stays on-brand. The bit after checkout stays yours, right down to the delivery updates.

Notifications at every milestone
Dispatched, in transit, out for delivery, delivered — proactive updates in your voice, sent under your brand.

Track delivery progress on the map
Customers can see where along the journey their parcel is, based on carrier events and tied into your estimated date of delivery.

A real marketing surface
Use the attention. Run product recommendations, promotions, loyalty messaging and retargeting on the page customers visit most.

Arrive

Related Features

Checkout

Show live carrier rates and services at checkout, with your business rules applied.

Deliver

Define the delivery promise, manage carrier allocation and make sure customers get the service they selected.

Return

A multi-carrier returns portal customers can use without contacting support — every return tracked and visible.

It’s in the stats.

Every delivery in these numbers came with a tracking page someone opened, usually more than once. Arrive makes sure that the page and every notification around it look like you, rather than a carrier they've never heard of.

25,000+
MachShip customers

200M
Items shipped through MachShip

500+
Over 500 Carriers. The largest carrier network across Australia and New Zealand.

Customer Spotlight

Radio Parts sought a multi-carrier freight solution that could integrate directly with their existing Business Central environment - without disrupting the workflows their teams already relied on.

My Eco Group provide sustainable products to Australia's largest retailers. Join us as we explore the impacts using MachShip has had on their supply chain in partnership with Navia.

Connectors

Tracking events from 500+ carriers, marketing tools you already use. Branded Tracking sits on top of MachShip’s 500+ carrier network — every scan event flows through to your branded experience, then connects out to the marketing tools you use to act on it.

Your questions answered

How customisable is the tracking page?

Fully. The page lives on your domain and uses your design system: your colours, your imagery, your content. Treat it like any other page in your store.

Can I run promotions or recommendations on the tracking page?

Yes. The tracking page is one of the most-visited pages your customers ever land on, so we built it to carry product recommendations, promotions, loyalty messaging and retargeting alongside the delivery information.

What about notifications?

Subscription-based notifications via push, email and SMS. Customers opt in once and updates arrive automatically as scan events come in. No more checking the page on repeat.

When a delivery is delayed, who tells the customer?

You do. Exceptions, delays and delivery updates all come from you, in your voice, not from a third-party carrier your customer may not recognise. You keep the relationship and you control the narrative.